FAQ

Frequently Asked Questions

FAQ

Questions about a product?

Be sure to check the individual product page. We try to include common questions about products on their individual product pages. Still have a question?

Contact Us

General

Who are we?

Pure Indian Foods is a 5th generation family business. We are passionate about sourcing and producing high-quality organic products that nourish, as well as taste delicious! We work with small farmers in both the United States and India. Since 1889, our family has been in the ghee business in India, and since 2008 we’ve been making grass-fed, organic ghee in the United States. We handcraft many spiced ghees and ayurvedic herbal ghees. We love making ghee the traditional way, and we have also introduced many new and innovative high-quality products. Thank you for stopping by!

Where do your products come from?

Pure Indian Foods products are sourced from all over the world. We prize the relationships we have with our suppliers. Many of our suppliers are small independent farmers and we work hard to develop and maintain those relationships.

What allergens are present in your facility?

We process ghee (milk), almonds, almond oil, coconut oil, sesame seeds, sesame oil, mustard seeds, and mustard oil in our facility. All of the processing equipment is thoroughly cleaned and sanitized after each product to prevent any cross contamination. Our non-ghee products don't share the same production/packaging lines as ghee. We don’t process any other allergen.

This covers only those products that have Pure Indian Foods logo. We resell products made by other companies also. We have posted complete labels of each product on product pages. Please read the labels before making a purchase.

We pack and bottle our spices at our facility here in New Jersey, which is gluten free. None of the spices contain gluten ingredients. However, our spice products are not tested for gluten unless stated on the product page.

Is your facility gluten-free?

While many of our products are naturally gluten-free, we do not test for gluten unless explicitly stated on the product label. We do not make gluten-free claims because even tiny amounts of gluten can be a problem for those with Celiac’s disease or severe gluten intolerance, and these may be present in our facility or the facilities of our suppliers.

Do your products contain any genetically modified organisms (GMOs)?

None of our products contain GMOs.

Are any of your products irradiated?

We oppose using irradiation for sterilization of spices, herbs and foods, and we do not use any ingredients or carry any products that are irradiated.

Do you use sustainable packaging?

Like us, many of our customers feel concern for the environment and sustainable packaging is very important to them.

We do our best to use sustainable packaging material, while keeping products safe during transit. We don’t use any styrofoam, unless we are simply reusing it after having received it from a supplier. We have invested in getting beautiful and rugged custom cardboard boxes made for our various products packed in glass jars. The bubble bags are sometimes needed to prevent breakage of glass jars, and we haven’t been able to find any other solutions that provides same protection. We use recyclable or compostable paper products as much as possible, as we try to balance cost savings with sustainability.

These days, carriers can be very rough with parcels, and we want to do our best to prevent breakage, especially since so many of our products are packed in glass. We appreciate your concern for the environment, and we feel the same way. We are always looking for ways to improve how we pack and ship to make sure products get to you safely!

Do you have any first time customer discounts?

Our products are the highest quality, and we want them to be accessible to as many people as possible while still making a profit so we can stay in business. As such, our prices are already as low as we can make them, so we do not offer standing discounts. However, we sometimes offer discounts in our newsletter. Sign up to get updates and coupons.

Order Related

Do you have free shipping?

We do not offer free shipping. However, we offer two discount shipping rates. You will be given the applicable options at checkout.

Orders over $125 qualify for a flat rate of $9.99. This applies to the Continental USA outside of Northeast region. This does not include Alaska or Hawaii.

Orders over $75 qualify for a flat rate of $5.99. This applies ONLY to the Northeastern part of the United States, including CT, DE, DC, ME, MD, MA, NH, NJ, NY, PA, RI, VT, VA.

Please see our full shipping policy for more information.

I need to edit or cancel my order.

In your order confirmation email, there is a button to "Edit or Cancel Order." You can also edit or cancel an order while logged in from your customer account.

Why are there order limits?

We have a $620 maximum for retail orders in order to minimize fraud. We also have quantity limits on some products due to low stock. If you wish to place an order which exceeds a limit, please contact us.

Where is my order?

We provide a tracking number for every package. The first thing you should do is check the tracking number provided by email. If the tracking indicates "Shipment Ready," "Processing," or "Label Created," it has not yet shipped.

Do you ship to Canada?

Yes. We do ship to Canada. There are a few things to consider:

DUTIES & TAXES
International orders outside the USA may attract additional customs, taxes and duties upon entry to your country; this is the responsibility of the customer. Canada taxes ghee as "dairy" ~ 200%. We really wish this was different, as we would love to be able to ship more ghee into Canada. Unfortunately, it is very expensive. Non-dairy items have lower duties & taxes.

IF YOUR PACKAGE IS RETURNED

Canada will not release your package without paying duties & taxes. Other times, they may return the package for other reasons. If the package is refused by your country's customs department and it is sent back to us, the shipping cost will be non-refundable.

DELIVERY TIME

We do not guarantee a time table for delivery. Usually, delivery is within a week or two since we are located in New Jersey, pretty close to Canada. However, sometimes there are unexpected delays.

SHIPPING RATES
We USPS Priority International to ship packages. We do not control the rates. At checkout, you can put in your address, and you will see the USPS live rate. We understand shipping is expensive, but, again, we do not control the rates. We wish it was cheaper too!

We do have a suggestion for those customers who are close to the border or plan to cross the border. Many of our Canadian customers have us ship parcels to a UPS store and have them hold the package for pick-up.

Generally UPS will hold a package for 5 days before returning to sender. However, YOU MUST CONTACT THE SPECIFIC STORE if you are planning to do this and speak with some one to let them know what date you plan to pick it up.

UPS Stores are franchises so each store might have a slightly different policy and might be more flexible if you ask them to hold it for longer than 5 days.

This has been a good option for a lot of our Canadian customers in the past.

Please see our full shipping policy for more information.

Do you offer local pick up?

We do not offer a local pickup option. We are an online-only retailer and are not setup for retail sale.

I want to return a product.

Please see our full Refund Policy for more information.

I received an item past its best by date / clearance item.

Check your emailed order confirmation. Did you order a clearance item? If so, the item is final sale. We offer a minimum of 6 months of remaining shelf life on all the products that we sell, unless mentioned otherwise on a product's page or on clearance products. Clearance items always have Best By date displayed on the page before the Add to Cart button. Please double check your order confirmation to see if you purchased a clearance item before requesting a return.

Prior to purchase, if you prefer a longer shelf life then you must contact us before placing an order.

Please note: A Best By Date is NOT an expiration date. A Best By Date serves as a "suggestion" for when a product will be of best flavor or quality. It is not a purchase or safety date. We sell products past their Best By date on clearance for a minimal discount. This offers you savings on a product which is still safe and usable for a long time.

Best By Dates on USDA.gov

Use the Food Keeper App on FoodSafety.gov to determine approximately how soon you should consume something after Best By Date.

When are refunds issued?

Please see our full Refund Policy for more information.

Do you offer any discounts?

Our products are the highest quality, and we want them to be accessible to as many people as possible while still making a profit so we can stay in business. As such, our prices are already as low as we can make them, so we do not offer standing discounts. However, we sometimes offer discounts in our newsletter. Sign up to get updates and coupons.

You can also earn Gheek Points with each order, which can be redeemed for order discounts. Additionally, you can refer a friend and earn rewards. Click here to learn more about our Rewards & Referral Program.