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Shipping policy


Last updated May 4, 2022 19:00 ET


When do you ship orders? / What is your handling time?

Pure Indian Foods orders are processed, shipped, and delivered on business days: Monday-Friday (excluding weekends and major holidays).

Please allow 2-4 business days for processing depending on product availability and order volume. For example: orders placed Thursday after 12pm, may not ship until Wednesday morning.

How handling time is calculated: The first business day will be calculated according to how we process and ship orders according to the following schedule (all times are Eastern Standard Time):

- Orders placed by 11:59 AM EST - First business day will be the next business day.

- Orders placed after 12:00 PM EST - First business day will be in 2 business days.

- Orders placed between 6:00 PM EST Friday and 7:00 AM Monday - Tuesday will be the first business day





How long will shipping take?

USA: On average, 5-10 business days. However, delays may be possible through the holiday season.

Canada: On average, 6-10 business days, but sometimes longer to get through customs. Expect delays.


We generate a tracking number when we go to pack your order. This does NOT mean it is shipped yet. This means that we have printed your label and are preparing it to be shipped to you. Please use your link to track your package in the future.




What Qualifies for Free Shipping?

As of May 4, 2022 at 7pm ET, we regret that we will no longer offer free shipping. Our Free Shipping offer was based on costs pre-pandemic. However, during and post-pandemic, our shipping costs have gone up exponentially, and we are no longer at a point were we can subsidize the cost. We do intend to bring back our free shipping offer as soon as the market becomes more stable. Our decision to remove free shipping was not made lightly, and it is a reaction to what is happening in the market. We know this is frustrating to many customers, which is why, in order to keep shipping costs lower, we will continue to offer a flat rate shipping fee of $4.95 on orders over $75 and a flat rate of $7.95 on orders over $125, depending on location (See below). You will be given the applicable options at checkout.



Orders $75+ Northeast USA, shipping $4.95: CT, DE, DC, ME, MD, MA, NH, NJ, NY, PA, RI, VT, VA.

Orders $125+ for the rest of the Continental USA, shipping $7.95: Does not include Alaska or Hawaii.





International Orders:

International orders outside the USA may attract additional customs, taxes and duties upon entry to your country; this is the responsibility of the customer. If the package is refused by your country's customs department and it is sent back to us, the shipping cost will be non-refundable. Please be aware, there may be delays.




How is shipping cost calculated?

As of April 2022, our carriers have implemented increased rates due to rising fuel costs.

Shipping charges are based on both weight and distance. All orders ship from New Jersey, USA. Shipping is not a profit center for us. We package each box carefully using recycled and biodegradable packaging materials (whenever possible) to prevent breakage for these handcrafted products. We don’t even cover our shipping and packaging costs in most cases. Unlike many other online retailers, we cannot offer free shipping at lower thresholds. Many such retailers cover the shipping cost by charging you more for the products. We provide you the products at the best possible rate and provide you with reasonable shipping options which are calculated for your review during checkout process.





My package is delayed. What do I do?

Please plan for 10 business days from the date of your order for your package to be delivered. While we always feel bad when your package is delayed, circumstances with the USPS that are beyond our control have been causing ongoing delays. This will be exacerbated during the holiday season.

Please keep in mind that we are NOT USPS or UPS. We pass your package onto the carrier of your choice, and once it leaves our warehouse we cannot control the delivery time. Please check your tracking number and contact the carrier directly for a faster response to check the location of your package before contacting us.


My package arrived damaged. What do I do?

If your package is damaged in transit, we will reship it at no cost to you using the same shipping method.


My order was returned to you. Now what?

If your package is returned to us by the carrier due to damage, we will reship it at no additional cost to you. If your shipped package returns back to us due to an incorrect shipping address or other issues regarding your delivery location, then you have two options:

  • OPTION 1: Accept a refund, minus the original shipping cost.
  • OPTION 2: Pay the shipping cost again to reship the package to a corrected address.

 



Do you offer Local Pick Up?

We do not offer a local pickup option. We are an online-only retailer and are not setup for retail sale.


Order Limits

$500 maximum per order. Check each product page (under the price) for individual product limitations.


Contacting Us

The best way to contact us is via email or text (609-785-9100). If you are contacting us about an order, please provide the order number in your message. We typically reply to email or text within 2 hours during our business hours. We are a small team and a family business, and your patience is appreciated.





Clean Facility - Food Safety

Our community’s health, well-being, and security are our highest priorities. We want to reassure you of the steps we’re taking to continue delivering top-quality ingredients to your door, safely and without compromise.

According to the Centers for Disease Control and Prevention (CDC) there is no evidence to support the spread of COVID-19 through food. [Read more here.] Regardless, here’s how we’re ensuring your protection:

All of our facilities have the highest levels of food and employee safety certifications, strictly following GMPs (Good Manufacturing Practices). Nevertheless, we are reinforcing adherence to our rigorous and established hygiene processes and increasing sanitation measures throughout. We will continue to stay at the forefront of best manufacturing and shipping practices. Additionally, any employees who exhibit symptoms or feel unwell are encouraged to stay home and rest. The health of our employees and our larger community is our utmost concern.


Shelf Life

We offer a minimum of 6 months of remaining shelf life on all the products that we sell, unless mentioned otherwise on a product's page. If you prefer a longer shelf life then you must contact us before placing an order.





Carrier Transit Times



DELAYS POSSIBLE

Please note, the United States Postal Service (USPS) may experience delays due to increased mail volume, decreased staff, and some localized interruptions to delivery services. Additionally, due to increased mail volume USPS is reporting some shipments are not being scanned which will result in inaccurate tracking information. We apologize for the inconvenience this may cause and appreciate your patience as the USPS works to deliver your shipment. Please allow an extra 14-28 business days for your package to arrive through the holiday season.

Check ongoing USPS Delays at USPS.com

Please note: We require signature upon delivery on any USPS package over $250 in value.

USPS recently announced an overhaul to their entire system which went into effect on Oct. 1, 2021. What does this mean? It means that the new normal is USPS will cost more and take longer to be delivered.


Who do I contact if my mail is late?

Please contact your local Post Office™ first. They should be able to address most of your concerns. If you wish to contact a customer representative, email USPS your concern with as much detail as possible and USPS will get back to you within 24 hours.


Flat Rate Shipping

Based off box size, not weight. Delivery in 3-5 days (or longer, depending on delays; not guaranteed). Delivers to mailboxes, mail slots, PO Boxes™, APO and FPO. We offer this shipping option as a way for our customers to save money on the shipping cost. While preparing your order for shipping, if we find that the products you have purchased will not safely fit in the Flat Rate Box selected, we will contact you for other shipping options.



USPS Priority Shipping

Please observe that the delivery times are still estimated and do not guarantee shipping by a certain date.

Visit USPS.com for more details.






Ground Shipping Map


Visit UPS.com for more details.




"This package was packed brilliantly, it was obvious care and thought and planning had gone into the packing. Some one had studied how things could get damaged or shifted around in transit and had worked out solutions. Thank you."
~Armaity D.



 

We upgraded our site! We think you'll agree it's a better experience. We moved to a new platform on July 2, 2021.

CURRENT / EXSITING CUSTOMERS
Sorry! We couldn't transfer your old information over to this new site. You will need to create a new account and you won't see your old order history. We still have this information if you need it, so you can ask us if you have a question about an old order. Otherwise, enjoy the fresh start!

We thank our loyal customers for their continued support for all these years. Please contact us if you have any questions or face any issues with this new website.

MORE CATEGORIES

You'll be able to find products easier with cross-categorization. Check out our new Pets category, as well as Health & Beauty!

QUICK RE-ORDERING

We have a one-page form where you can add items like a grocery list if you already know exactly what you want.

IT'S JUST PRETTIER

The new site works on all mobile devices and tablets now! We know this was a huge complaint from you all.

We also added more images and videos, as well as additional tabs on each product page for Ingredients/Nutrition, Questions, Recipes, and more. We hope you will be inspired by new ideas, benefit from other customer questions, and leave really great reviews about how much you love us. 😆😉

EARN LOYALTY POINTS

Now earn points on every order which can be redeemed for future rewards!

REFER FRIENDS

Earn $5 for every friend you refer and give them $5 off their first order of $50, too! Place an order on the new site to get your referral link!

VOLUME DISCOUNTS

Get 5% off 6 or more ghees.
Get 10% off 6 or more spices.

YOUR ACCOUNT

You will need to create a new account. Don’t worry if you don’t see your old order history. Please contact us if you need anything regarding orders placed but not received yet.

FORGOT TO ADD SOMETHING TO YOUR ORDER?
NEED TO CANCEL AN ORDER?
After creating an account, you can modify or cancel your orders prior to shipping.



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