Shipping and Returns

Last updated Nov 19, 2020 14:50:00 ET

PLEASE BE AWARE, THERE MAY BE SHIPPING DELAYS.
Our current handling time is 5-7 business days.
See below for details based on shipping method.


Order Backlog and Tracking Numbers:

We generate a tracking number when we go to pack your order. This does NOT mean it is shipped yet. This means that we have printed your label and are preparing it to be shipped to you. Please use your link to track your package in the future.



Clean Facility - Food Safety

Our community’s health, well-being, and security are our highest priorities. We want to reassure you of the steps we’re taking to continue delivering top-quality ingredients to your door, safely and without compromise.

According to the Centers for Disease Control and Prevention (CDC) there is no evidence to support the spread of COVID-19 through food. [Read more here.] Regardless, here’s how we’re ensuring your protection:

All of our facilities have the highest levels of food and employee safety certifications, strictly following GMPs (Good Manufacturing Practices). Nevertheless, we are reinforcing adherence to our rigorous and established hygiene processes and increasing sanitation measures throughout. As we closely follow the developing situation, we will continue to stay at the forefront of best manufacturing and shipping practices. Additionally, any employees who exhibit symptoms or feel unwell are encouraged to stay home and rest. The health of our employees and our larger community is our utmost concern.



Shipping Costs


Shipping charges are based on your order's weight and the distance it's shipped. All orders ship from New Jersey, USA. Shipping is not a profit center for us. We package each box carefully using recycled and biodegradable packaging materials (whenever possible) to prevent breakage for these handcrafted products. We don’t even cover our shipping and packaging costs in most cases. Unlike many other online retailers, we cannot offer free shipping at lower thresholds. Many such retailers cover the shipping cost by charging you more for the products. We provide you the products at the best possible rate and provide you with reasonable shipping options. Shipping costs are calculated for your review during checkout.


Free Economy Shipping on orders over $125

Orders that qualify for free shipping are usually shipped Economy Rate. You may choose a different shipping method for an additional charge. Free shipping applies to the continental U.S. only (excluding HI, AK and other US territories). Please note that if you use a discount coupon code on your order, your order must be greater than $125.00 AFTER the discount has been applied in order to qualify for free shipping.


Local Pick-Up

We are an online retailer. We are not setup for retail sale and do not offer a local pickup option.


Shipping Time and Available Carriers

Here is information regarding our shipping and delivery times, and our carriers.

Our current Handling Time is 5-7 business days.

The first business day will be calculated according to how we process and ship orders according to the following schedule (all times are Eastern Standard Time):


  • Orders placed by 11:59 AM EST - First business day will be the next business day.
  • Orders placed after 12:00 PM EST - First business day will be in 2 business days.
  • Orders placed between 6:00 PM EST Friday and 7:00 AM Monday - Tuesday will be the first business day

Economy Rate

Economy Rate shipping is our most economical shipping option for shipping to residential addresses in the continental United States. It’s the method most often used for free shipping. Most orders will be delivered within 10 business days, but longer delays are possible. All shipments have a tracking number, so you can easily track your order online.

Your shipping address must accept both UPS and USPS deliveries in order to take advantage of this offer. If your shipping address accepts deliveries from only UPS or only USPS, you still have a choice to select that carrier and pay for the shipping. Appropriate shipping rates will be shown to you on the checkout page. If your shipped package returns back to us due to an incorrect shipping address, then you have the choice to pay the shipping to get your package reshipped to the correct address, or receive a refund minus the original shipping cost.

For orders below $125, shipped within USA:
You will see shipping rates for both UPS and USPS on the checkout page. You may select the carrier of your choice.







USPS Shipping

DELAYS POSSIBLE

Please note, the United States Postal Service (USPS) is experiencing delays due to increased mail volume and some localized interruptions to delivery services. Additionally, due to increased mail volume USPS is reporting some shipments are not being scanned which will result in inaccurate tracking information. We apologize for the inconvenience this may cause and appreciate your patience as the USPS works to deliver your shipment. Please allow an extra 3-10 business days for your package to arrive. Check USPS Delays at USPS.com


Please note: We require signature upon delivery on any USPS package over $100 in value.

From USPS - "ALERT: As a result of the ongoing COVID-19 emergency, certain packages may take longer than usual to arrive. Priority Mail Express overnight service is unaffected." Learn More


Flat Rate Shipping

DELAYS POSSIBLE

Based off box size, not weight. Delivery in 2-3 days. Delivers to mailboxes, mail slots, PO Boxes™, APO and FPO. We offer this shipping option as a way for our customers to save money on the shipping cost. While preparing your order for shipping, if we find that the products you have purchased will not safely fit in the Flat Rate Box selected, we will contact you for other shipping options.

Box Sizes

  Medium Flat Rate box - $11.95     Large Flat Rate box - $16.95
USPS Medium Flat Rate Box USPS Medium Flat Rate Box
  Inside Dimensions: 11" x 8½" x 5½"
  Outside Dimensions: 11¼" x 8¾" x 6"
  Inside Dimensions: 12" x 12" x 5½"
  Outside Dimensions: 12¼" x 12¼" x 6"
 To give you an idea of the space in this box, please see these combinations using our ghee jars. However, you may purchase any combination of products from our store, and based on their combined volume, a flat rate shipping option may be offered to you during checkout.
  • Up to 6 jars of 7.8 oz each (plain or spiced ghee), or
  • Up to 4 jars of 14 oz each, or
  • Up to 2 jars of 28.8 oz each
To give you an idea of the space in this box, please see these combinations using our ghee jars. However, you may purchase any combination of products from our store, and based on their combined shipping volume, a flat rate shipping option may be offered to you during checkout.
  • Up to 12 jars of 7.8 oz each (plain or spiced ghee), or
  • Up to 6 jars of 14 oz each, or
  • Up to 4 jars of 28.8 oz each


These flat rate boxes are suitable for ordering multiple items (or more than one quantity of the same item). If you want to order only one jar of our ghee then you will find cheaper shipping options during checkout. To see these options, simply add the product you want to the cart and click on checkout. Once you enter your country, state and postal code, you will see all the available shipping options and their costs.



USPS Priority Shipping

DELAYS POSSIBLE

Estimated delivery time is typically 2-3 days to any US address. Due to delays, it could be up to 5 days.

Visit USPS.com for more details.




UPS

DELAYS POSSIBLE

5-14 days depending on location (2-3 times the normal delivery time)


Ground Shipping Map

Visit UPS.com for more details.





International Shipping

Currently unavailable for most countries. Right now, we are only shipping within North America (United States and Canada). Please be aware, there may be significant delays to Canada. Your order may take over a month to arrive. International orders are shipped only via US Postal Service International Priority Mail. You are responsible for any duties and fees charged by your customs department. All International Packages are insured.



Contacting Us

The best way to contact us is via email or text (609-785-9100). If you are contacting us about an order, please provide the order number in your message. We typically reply to email or text within 2 hours during our business hours. We are a small team and a family business, and your patience is appreciated.



Order Limits

$300 maximum per order. Check each product page (under the price) for individual product limitations.



Forgot to add something to your order?

Please contact us with your order number, and we will provide next steps. You can also place a second order and request a cancellation and refund of the first order. We will take care of it.



Volume Discounts

As of June 1, individual ghees may still have quantity limits, but you can mix-and-match for up to 5% off 6 ghees.




Returns:

If you refuse the order or if the carrier was not able to deliver it, we will give full refund less the shipping charges. If the shipping address that you supply is found to be incomplete or incorrect then you are responsible for the additional charges imposed by the shipping company for correcting the address. If we send you a shipment and it gets returned back to us as it was undeliverable to the address provided, we will refund the amount you had paid for the products only. Unfortunately, we cannot refund the shipping cost. We offer the option to reship the same order to an alternative address for an additional shipping fee.

If you receive the order and you are not satisfied with it, you can return the merchandise in original packaging within 14 days along with the receipt. Once we receive your package, we will refund the amount charged of the items returned. Unfortunately, we cannot refund the shipping costs, unless the product is damaged or defective

We want our customers to be satisfied with the quality of our products. If a product is damaged during shipping or you are unhappy with the product, simply let us know, and we will try to resolve the situation to your satisfaction in a way that is fair to both parties. We are a small company and try to do our best for each situation. Please contact us if you have any questions prior to purchasing.




"This package was packed brilliantly, it was obvious care and thought and planning had gone into the packing. Some one had studied how things could get damaged or shifted around in transit and had worked out solutions. Thank you."
~Armaity D.