Shipping and Returns

Shipping
We ship the orders within 3 business days. In case of any delay, we notify you by e-mail.

Shipping to USA
We ship via UPS® and US Postal Service.

Shipping to Canada or Mexico
We ship to Canada and Mexico using US Postal Service International Priority Mail. Canada may charge duty on importing dairy products from USA. However, we have been sending small packages to Canada via USPS without any issues. Please see the examples of these packages sent via USPS Flat Rate boxes by clicking here. You are responsible for any duties and fees charged by your customs department.

Shipping to countries other than Canada or Mexico
International orders are shipped only via US Postal Service International Priority Mail. We ship to all the countries. If you don't find your country listed on the checkout page then please contact us. Please click here for details of our Flat Rate shipping options that saves you money on shipping. You are responsible for any duties and fees charged by your customs department.

UPS
Here is the UPS Ground service delivery time for USA.

UPS Map

US Postal Service
We use Priority Mail service from USPS. The delivery time is 2-3 days to any US address. International shipping time varies by the country it is shipped to. Details are available on US Postal Service website www.usps.com. We also offer Flat Rate Shipping option from USPS.

Shipping Cost
Shipping cost is based on weight of the package and the distance it has to travel. Your orders are shipped from New Jersey, USA. Shipping is not a profit center for us. We don’t even cover our shipping and packaging costs in most cases. Unlike many other online retailers, we can’t offer any free shipping. The reason is that many such retailers cover the shipping cost by charging you more for the products. We provide you the products at the best possible rate.

How to save money on shipping?
Shipping for multiple items is more economical and often costs only a bit more than shipping a single item. We also offer you Flat Rate shipping using US Postal Service. You will see this shipping option during checkout. Please click here to learn how to get the most out of our flat rate shipping option.

Incorrect or incomplete shipping address
If the shipping address that you supply is found to be incomplete or incorrect then you are responsible for the additional charges imposed by the shipping company for correcting the address. If we send you a shipment and it gets returned back to us as it was undeliverable to the address provided, we will refund the amount you had paid for the products only. Unfortunately, we cannot refund the shipping cost.

Packaging Material
We minimize the amount of packing material used while ensuring that your package arrives safely. We use recycled and biodegradable materials whenever possible.

Pickup
We are an online retailer. We are not setup for retail sale and can’t offer pickup option. Please click here to see a list of stores in the USA that carry our ghee.

Returns
If you refuse the order or if the carrier was not able to deliver it, we will give full refund less the shipping charges.

If you receive the order and you are not satisfied with it, you can return the merchandise in original packaging within 14 days along with the receipt. Once we receive your package, we will refund the amount charged of the items returned. Unfortunately, we cannot refund the shipping costs.